Refund Policy
Last updated: September 20, 2026
At MetaSynx, we want every customer to feel confident in their purchase. This Refund Policy outlines the circumstances under which refunds may be issued for MetaSynx subscriptions.
1. Free Trial
Every new user gets a 7-day free trial covering up to 3 trading accounts, with full access to all features. The trial starts when your first trading account is confirmed and connected — not at signup — so the clock only runs when you're actually using the product. No credit card is required to start the trial, and no charge is ever made during the trial period. If you choose not to add a payment method before the trial ends, your account simply becomes inactive — no payment is taken and there is nothing to refund. We encourage you to make full use of the trial period to ensure MetaSynx meets your needs before subscribing.
Data handling at trial end: when your trial ends without a payment method, your trading accounts are removed and all their data — trade history, analytics, and everything stored for them — is permanently deleted. Your sign-in itself is preserved so you can subscribe at any time afterwards and start fresh. We send reminder emails at 3 days, 24 hours, and 6 hours before expiry so you have ample time to subscribe and keep everything in place.
2. Per-Account Charges
MetaSynx bills per trading account ($10 / month per cloud-hosted account, $7 / month per self-hosted VPS account). An account is only ever charged once it successfully verifies with your broker — a failed or mistyped login is never charged. Accounts added mid-cycle are charged a prorated amount covering the remainder of the current billing period. These prorated charges are non-refundable.
Removing an account does not generate a refund or credit for the current billing period. Instead, the removed account's slot remains available to you free of charge until the end of the period — you can re-add the same or a different account of the same type (cloud or VPS) to that slot at no cost — cloud and VPS accounts are billed separately, so a slot is never interchangeable between types. Your next renewal invoice simply reflects the accounts you have at that time.
3. Refund Eligibility
Since we offer a generous free trial, refunds on paid subscriptions are generally not provided. However, we understand that exceptional circumstances arise. You may be eligible for a refund if:
- You were charged after cancelling your subscription before the renewal date due to a billing error
- You were charged multiple times for the same billing period
- You experienced a significant and sustained service outage that prevented you from using MetaSynx for a material portion of your billing period, and the issue was on our end
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of mind after the free trial has ended and a charge has been processed
- Removal of a trading account mid-cycle — the seat remains yours to re-use for free until the end of the current billing period, but no refund or credit is issued
- Failure to cancel before the end of a billing period — cancellations take effect at the end of the current period, and you retain access until then
- Dissatisfaction with trading outcomes — MetaSynx is a neutral trade management tool and does not guarantee trading profits or prevent losses
- Temporary service interruptions due to scheduled maintenance or routine updates
- Inability to use the service due to factors outside our control, including but not limited to broker issues, VPS downtime, internet connectivity, or device compatibility
- Violation of our Terms of Service resulting in account suspension or termination
5. How to Request a Refund
To request a refund, please contact us at [email protected] with the following information:
- The email address associated with your MetaSynx account
- The date of the charge in question
- A brief description of the reason for your refund request
We will review your request and respond within 7 business days. All refund decisions are made at our sole discretion.
6. Refund Processing
Approved refunds are processed through Stripe, our payment processor. Refunds are returned to the original payment method used at the time of purchase. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
7. Cancellation
You may cancel your MetaSynx subscription at any time. Upon cancellation:
- Your subscription will remain active until the end of the current billing period
- You will not be charged for any subsequent billing periods
- No partial or prorated refunds are provided for the remaining days in the current billing period
- When access ends at the close of the current billing period, your trading accounts are removed and all their data — trade history, analytics, and everything stored for them — is permanently deleted. Your sign-in itself (account and billing record) is preserved so you can resubscribe in the future and start fresh. Reactivating before access ends keeps everything intact.
To cancel your subscription, contact us at [email protected] or use the billing portal — open your dashboard at metasynx.io/dashboard and choose Manage Subscription.
8. Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving billing disputes fairly and promptly. Unauthorized chargebacks may result in suspension of your MetaSynx account pending investigation.
9. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be reflected on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the revised policy.
10. Contact
For refund requests or billing inquiries, please contact us at:
MetaSynx LLC
info@metasynx.io