Terms of Service
Last updated: March 4, 2026
Please read these Terms of Service ("Terms") carefully before using the MetaSynx application and services operated by Harmonic Markets (PTY) LTD ("we", "us", or "our").
1. Acceptance of Terms
By creating an account or using MetaSynx, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service. You must be at least 18 years of age to use MetaSynx.
2. Description of Service
MetaSynx is a trade management application that allows users to monitor and manage multiple MetaTrader 4 (MT4) and MetaTrader 5 (MT5) trading accounts from a mobile device. The service includes:
- A mobile application (iOS and Android)
- A Windows bridge application installed on the user's VPS
- MT4 & MT5 Expert Advisors (EAs)
- Relay server infrastructure
- Analytics and trade management automation features
3. Beta Service
MetaSynx may be offered as a beta or early access service. During beta periods, the service is provided on an experimental basis. Features may change, be removed, or experience interruptions without notice. Beta users acknowledge that the service may contain bugs or errors.
4. Trading Risks
Important: Trading foreign exchange (Forex) and other financial instruments carries a high level of risk and may not be suitable for all investors. You should carefully consider your investment objectives, level of experience, and risk appetite before using this software.
- MetaSynx is a tool to assist in trade management — it is not a trading system, signal provider, or financial advisor
- We do not provide financial, investment, or trading advice
- Past performance is not indicative of future results
- You are solely responsible for your trading decisions and outcomes
5. No Liability for Trading Losses
To the maximum extent permitted by law, we shall not be liable for any trading losses incurred while using MetaSynx, including but not limited to losses resulting from:
- Technical failures, bugs, or delays in trade execution
- Network connectivity issues between the app, bridge, or relay server
- Broker-side issues, requotes, slippage, or rejected orders
- Automation features including but not limited to auto breakeven, trailing stops, partial closes, equity guards, and daily loss limits executing or failing to execute as configured
- Incorrect or unexpected behaviour of Expert Advisors
- User error in configuring or operating the software
- Service downtime or maintenance
- Any other circumstances beyond our reasonable control
You acknowledge that automated trade management features interact with live financial markets and that no software can guarantee error-free execution. You use automation features entirely at your own risk.
6. Disclaimer of Warranties
MetaSynx is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, or error-free.
7. Limitation of Liability
In no event shall Harmonic Markets (PTY) LTD, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, or trading losses, arising out of or in connection with your use of the service. Our total liability for any claim shall not exceed the amount you have paid us in the twelve (12) months preceding the claim.
8. Subscriptions and Billing
Certain features of MetaSynx require a paid subscription. By subscribing, you agree to:
- Pay the applicable subscription fees as displayed at the time of purchase
- Subscriptions renew automatically at the end of each billing period unless cancelled
- Cancellations take effect at the end of the current billing period — no partial refunds are provided
- We reserve the right to change pricing with 30 days' notice
- Free trial periods, if offered, require a payment method at signup. You will not be charged until the trial period ends. If you cancel before the trial ends, you will not be billed
Subscriptions are purchased through our website and managed by Dodo Payments, our payment processor, who handles billing, tax, and payment compliance on our behalf. Refund requests are handled in accordance with our Refund Policy. For billing enquiries, contact us at [email protected].
9. Fair Use
MetaSynx subscriptions are designed for use by individual traders managing their own trading accounts. Each subscription is licensed to a single user and may not be shared, resold, or used to provide services to third parties.
While we do not impose hard limits on the number of VPS machines, bridge installations, or trading terminals you may connect, we reserve the right to monitor usage patterns and contact you if your usage significantly exceeds what is reasonably expected of an individual trader. Examples of usage that may be considered outside of fair use include, but are not limited to:
- Operating MetaSynx on behalf of multiple users under a single subscription
- Using the service to manage accounts for clients or third parties as part of a commercial operation
- Connecting a disproportionately large number of VPS machines, bridge installations, or terminals that places excessive load on our infrastructure
If we determine that your usage falls outside of fair use, we will contact you to discuss your needs. We may offer an appropriate commercial or enterprise plan. Continued excessive usage after notification may result in throttling, suspension, or termination of your account in accordance with these Terms.
10. User Responsibilities
You agree to:
- Maintain the security of your account credentials, devices, and VPS
- Not share your pairing codes or QR codes with unauthorized parties
- Use the service in compliance with your broker's terms of service
- Not use the service for any illegal activities including money laundering
- Not reverse engineer, decompile, or attempt to extract the source code of any part of the service
- Not use the service to interfere with or disrupt our infrastructure
11. Intellectual Property
The MetaSynx application, including its design, code, branding, and documentation, is the property of Harmonic Markets (PTY) LTD. All rights are reserved. You may not copy, modify, distribute, sell, or create derivative works of any part of the service without our prior written permission.
12. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access to the service. We may perform maintenance, updates, or modifications that temporarily affect availability. We will endeavour to provide advance notice of scheduled downtime where practical.
13. Termination
We reserve the right to terminate or suspend your account immediately, without prior notice, for breach of these Terms or for any other reason at our sole discretion. You may terminate your account at any time by contacting us. Upon termination, your right to use the service ceases immediately.
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or in-app notification at least 14 days before the changes take effect. Continued use of the service after changes constitutes acceptance of the updated Terms.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
17. Contact
For questions about these Terms, please contact us at:
Harmonic Markets (PTY) LTD
info@metasynx.io